Why Document Upload Matters at Spinpolo

Before you can withdraw your winnings at Spinpolo, you must complete a mandatory verification process by uploading specific documents. This step is required by the platform’s license holder to prevent fraud, underage gambling, and money laundering. The process applies to every account, regardless of whether you used a Spinpolo no deposit offer or a regular deposit. Failing to submit the correct files will block all withdrawal requests, so understanding the format and size rules from the start saves you time and frustration.

Required Documents and Their Purpose

The verification team at Spinpolo casino typically asks for three categories of documents. First, a government-issued photo ID — passport, driver’s license, or national identity card. Second, proof of address, such as a utility bill or bank statement dated within the last three months. Third, proof of payment method — a screenshot of your e-wallet or a photo of the credit card used for deposits. If you used a Spinpolo bonus, they may also request a screenshot of the bonus terms acceptance. Each document must be clear, legible, and in full color.

Format and Size Rules You Must Follow

All uploads must be in JPG, PNG, or PDF format. The platform does not accept Word documents, HEIC images, or compressed ZIP files. Each file must not exceed the maximum size shown in the table above — typically 5 MB for identity and address proofs, and 3 MB for payment screenshots. If your file is too large, use a free online compressor or reduce the resolution to at least 200 DPI. File names should contain only letters and numbers; avoid special characters or spaces. For example, “ID_passport_2025.jpg” works, while “ID@passport!.jpg” will likely cause an error when you submit it at spinpolo.org.

Step-by-Step Upload Walkthrough

1. Log in to your Spinpolo account and navigate to the “My Account” or “Verification” section from the main menu.
2. Click on the “Upload Document” button. A file picker window will open.
3. Select the correct file from your device. Ensure the file meets the format and size rules described earlier.
4. After the upload finishes, you will see a confirmation message. Repeat the process for each required document.
5. Wait for the verification result. Typical processing time is 24 to 72 hours, though using a Spinpolo promo code during signup may speed up priority review.

Common Problems and How to Fix Them

Many users encounter a “file too large” error if they upload high-resolution photos. The fix is simple: resize the image to 1000 pixels on the longest side, or compress it with a tool like TinyPNG. Another frequent issue is blurry text — if the document is unreadable, the team will reject it. Always use a scanner or a well-lit photo taken directly from above. If you deposited using an e-wallet and the Spinpolo free spins offer required a deposit, upload a screenshot of the transaction history showing your name and the deposit amount. Documents with expired dates (e.g., an ID that expired six months ago) will also be rejected, so check validity before uploading.

What Happens After Approval

Once all documents pass review, your account status changes to “Verified.” You can then request withdrawals using any active payment method — Visa, Mastercard, Skrill, Neteller, or bank transfer. Withdrawal limits depend on your verification level; standard accounts can withdraw up to €5,000 per week, while VIP accounts have higher caps. If you activated a bonus, wagering requirements must be met before withdrawal. The entire verification process, from upload to approval, usually takes between one and three business days. If it takes longer, contact live chat and reference your upload ticket number. For the most current rules, always check the official page directly.